HANDLING WORKPLACE COMPLAINTS
Create a workplace environment where employees are comfortable speaking up about their concerns. In partnership with your leadership team, our employee relations team conducts third party investigations of your employees' concerns, providing you with a recommendation for resolution, without the emotion, personal feelings, and unintentional bias that can sometimes negatively impact the quality of an investigation and corrective measures.
We provide a unique enhancement to your employee relations process to help strengthen your compliance when handling employee complaints, mitigate risk, and provide employees with options to have their voice heard.
We have two programs:
1. Third Party Employee Relations Review for organizations with an already established process for employee to submit concerns
2. Outsourced Employee Relations Team option, for employers without an internal employee relations team
HOW THE PROGRAMS BENEFIT EMPLOYEES & EMPLOYERS
Benefits to employees:
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Fully trained and experienced Employee Relations team to provide an external review and perspective into their concern
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Toll-free number to contact our Employee Relations team to have their concern heard and thoroughly investigated
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Website to submit concerns 24/7
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The ability to submit concerns anonymously
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Save on time it takes to complete legal proceedings
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Comfort in knowing your organization’s leadership cares about their concerns and perspectives about the work environment, evidenced by the implementation of this program
Benefits to employers:
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Provides an external review and perspective of employee concerns
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Obtain a third-party recommendation for resolution, eliminating the unintentional bias that is sometimes incorporated when reviewing a concern internally
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Shows employees your desire to ensure they are heard, and their concerns are reviewed fairly
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Mitigates legal risks
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Ability to use data to identify trends and debunk myths
Employee Relations Programs
THIRD PARTY EMPLOYEE RELATIONS REVIEW
For organizations with an already established process for employees to submit complaints
Phrased HR provides a Third-Party Employee Relations Review step in your already established process. This allows employees to have their concern reviewed externally, from an experienced employee relations professional, outside of the organization.
An example of an employee complaint process would be:
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Step 1: Open Door Policy - employee submits their concern to their manager or any manager within their hierarchy.
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Step 2: Human Resources - employee has their concern reviewed with your organization’s internal human resources team.
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Step 3: Third-Party Review- employee has their concern reviewed externally by Phrased HR’s experienced employee relations team. Phrased HR provides a recommendation for resolution to the appropriate leader within your organization.
Employees move through the steps in the process if they are not satisfied with the resolution at the previous steps. Some organizations add another step after Step 2, to include internal HR Leadership or Executive review, prior to the Third-Party Employee Relations Review.
OUTSOURCED EMPLOYEE RELATIONS TEAM
For organizations without an internal employee relations team
Phrased HR provides full-service employee relations support. Your employees are provided with a safe and comfortable way to speak up about their concerns.
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Your employees are able to submit their concern to the employee relations team via a website form entry or by calling the provided toll-free number.
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In partnership with your leadership team, our employee relations team conducts thorough, third party investigations of your employees' concerns, providing you with a recommendation for resolution.
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Phrased HR's employees relations team are experienced employee relations professionals, looking forward to servicing your organization and its employees.